ZAGG Customer Support: Australia & New Zealand
Get help with warranties, returns, product registration, order tracking, and customer care enquiries
Warranty Guarantee
Replace your damaged product
Returns & Refunds
We offer a 30-day return policy for items purchased on ZAGG.com. Items must be unused, in resellable condition and in their original packaging.
To start a return:
- Email cs_anz@zagg.com or call 1300 044 523 (Australia) with your order number and the items you want to return.
- Our team will confirm whether your items are eligible and send you return instructions.
Not returnable: custom printed products and select discounted items. This doesn’t affect your rights if a product is faulty.
See our Sales, Refunds & Returns page for full details.
Once your return is received and inspected, we’ll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method.
Please let us know within two business days of delivery. Email cs_anz@zagg.com with your order number and photos of the damage, and our team will help you resolve it.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993. If a product is faulty, you may be entitled to a repair, replacement or refund.
Contact cs_anz@zagg.com with your order number and a description of the fault, or see our warranty policy.
Ordering Information
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Gift cards and ZAGG Reward promotional cards
Please note that some virtual or prepaid cards may not be accepted. If your payment is declined, try an alternative payment method or contact your card provider.
Orders are final once placed and cannot be cancelled. If you need help, contact cs_anz@zagg.com as soon as possible. Eligible items can be returned under our 30-day return policy.
Yes. Prices for Australian customers are shown in Australian dollars (AUD) and include GST. Prices for New Zealand customers are shown in New Zealand dollars (NZD) and include GST where applicable.
If an item you bought at full price goes on sale within 14 days of purchase, contact cs_anz@zagg.com and we’ll refund the difference.
Visit ZAGG Business or email info-apac@zagg.com for business and wholesale enquiries.
We’re sorry you’re having trouble. Please try the following:
- Clear your browser’s cache and cookies
- Try a different browser or device
- Check that your billing and shipping details are entered correctly
- Try an alternative payment method, as some virtual or prepaid cards may not be accepted
If the problem continues, contact cs_anz@zagg.com.
Email our Australia and New Zealand team at cs_anz@zagg.com or call 1300 044 523 (Australia). General enquiries can be sent to info-apac@zagg.com.
Shipping Information
Orders ship once processing is complete. Australian orders ship from our Australian warehouse and New Zealand orders ship from our New Zealand warehouse. Deliveries to regional and remote areas may take longer.
We’ll email you a tracking number once your order ships. You can also check your order status by logging in to your account.
Products containing lithium batteries (such as power banks, chargers and keyboards) can only ship by ground and cannot be shipped internationally. If your address can’t be reached by ground transport, your order may be cancelled.
Check the tracking link in your shipping email first. If tracking has stalled or your parcel appears lost, email cs_anz@zagg.com with your order number and our team will look into it.
Warranty & Registration
Eligible ZAGG, InvisibleShield and mophie products include a 2-year manufacturer’s warranty, and select series include a Limited Lifetime warranty. This is in addition to your rights under the Australian Consumer Law and New Zealand Consumer Guarantees Act.
See our warranty policy for full terms.
Register your product using our product registration and warranty form. You’ll need your proof of purchase (such as a receipt or invoice).
You have two options:
- In-store (recommended): Return the product with your receipt or proof of purchase to the store where you bought it. Staff will assess whether it qualifies for a warranty replacement.
- Online: Submit our warranty request form. Shipping and handling charges apply.
See How to Get a Warranty Replacement for full instructions.
Warranty replacement products are provided free of charge. For online requests, a shipping and handling fee covers processing, packaging and delivering your replacement.
This doesn’t affect your rights under the Australian Consumer Law or New Zealand Consumer Guarantees Act if a product is faulty.
Review our warranty policy, then contact cs_anz@zagg.com with your order and product details. Our team will let you know if the original product needs to be returned
If your original product is no longer available, we may offer a comparable replacement of equal or similar value, subject to availability. Contact cs_anz@zagg.com for help.
The warranty does not cover damage from misuse, unauthorised modifications or normal wear and tear. See our warranty policy for full terms.
Screen Protection & Cases
Start with how you use your phone. Tempered glass suits most people who want a smooth feel, strong scratch resistance and a clear finish. A privacy screen protector is better for commuting, travel and public spaces. Shop by your device model first, then compare glass, privacy or anti-glare styles.
Watch our installation videos here
For everyday use, a slim or clear case keeps things light. If your phone sees more travel, commuting or outdoor use, choose a protective case with more corner and edge coverage, such as our Rainier Series.
Check your phone’s settings or original packaging for the exact model name before ordering. Similar generations often have different camera and button layouts, so a case or screen protector made for one model may not fit another.
We recommend mild soap and warm water or a damp microfibre cloth. Most smudges and everyday marks can be removed this way. Please note: ZAGG is not liable for damage caused by improper cleaning.
Power, Keyboards & Stylus
A wireless charger works well on a desk or bedside table. A MagSafe charger is ideal when you want magnetic alignment with a compatible iPhone. A power bank is best when you need backup battery on the go, while travelling or through a long workday.
MagSafe is Apple’s proprietary magnetic wireless charging system designed for Apple products. Qi-enabled is a universal wireless charging standard for both Apple and Android devices.
Use the supplied cable or the recommended power input shown on the packaging, and fully charge the unit before first use. If you need help with charging speed or indicator lights, have your exact product name ready when you contact cs_anz@zagg.com.
Confirm your exact tablet model first, then check the compatibility details on the product page. iPad sizes and generations change often, and a keyboard made for one model may not fit another’s camera cut-out, connector position or dimensions.
Stylus compatibility depends on your exact device and the features you need, such as pressure sensitivity or palm rejection. Check the product page first, or contact cs_anz@zagg.com for help matching a stylus to your device.
