ZAGG Customer Support: Europe
Get help with warranties, returns, product registration, order tracking, and customer care enquiries
Warranty Guarantee
Replace your damaged product
Return & Right to Withdraw
We offer a 30 Day Return Policy for items purchased on ZAGG.com
Non-UK customers please send all returns to the following address:
C/O Partners in Logistics
ZAGG International Order # __________ 102 Shannon Free Zone, Shannon, Co. Clare, Ireland, V14 E192 Return
UK Customers please send all returns to the following address:
C/O Partners in Logistics
ZAGG International Order # __________ 3, Banner Park, 5 Wickmans Drive, Coventry CV4 9XA United Kingdom
Conditions
- Order Number on Package
- New, unused condition
- Items received after the 14 day right of withdraw do not include refund of original shipping fees
- Buyer pays return shipping costs
Refund Processing Please allow up to 5 business days for your refund to be processed upon receipt.
Right To Cancel/Withdraw Your Order
We want you to love your purchase! UK/European consumer laws, if you buy something online from us, you have a 14-day cooling-off period to change your mind and cancel your order.
How It Works
- 14 Days to Decide: You have 14 days from the day your package arrives to tell us you want to withdraw.
- No Reason Needed: You don’t have to give us an explanation or justify your decision.
- Full Refund: We will refund the full price of the item plus the standard delivery cost you paid when ordering.
- Items must be sealed
If you received your order damaged, please fill in our Right to Withdraw form to review your request.
Ordering Information
We currently accept the following payment methods:
- Visa
- MasterCard
- PayPal
- Apple Pay
Please note that some virtual or prepaid cards may not be accepted. If your payment is declined, we recommend trying an alternative payment method or contacting your card provider for further assistance.
We’re sorry you’re having trouble placing your order. If you are experiencing error 422 it means your item is out of stock, please check back or reach out to us at customer.careintl@zagg.com For all other errors: Please try the following troubleshooting steps:
- Clear your browser’s cache and cookies
- Try using a different browser or device
- Ensure your billing and shipping details have been entered correctly
- Try an alternative payment method, as some virtual or prepaid cards may not be accepted
Shipping Information
Standard Shipping: 5-7 business days after mailing.
Expedited Shipping: 2-5 business days after mailing.
Please allow 2-5 business days for your order to ship.
Small parcels are shipped via An Post, while larger packages are delivered by DHL or DPD, depending on the size and destination of your order.
United Kingdom
Free Standard Shipping at £59.99
Standard Shipping (5-7 business days) £6.99
Expedited Shipping (2-5 business days) £12.99
Europe & Nordics
Free Standard Shipping at €59.99
Standard Shipping (5-7 business days) €7.99 Expedited Shipping (2-5 business days) €12.99
Rest of the World
Expedited Shipping (2-8 business days) €24.99** Please note we have exclusions, we can no longer ship to Türkiye or Israel
Import Duties
Items shipping within the European union & Norway are inclusive of customs fees & VAT tax. All other countries are subject to local import fees and duties.
Shipping Restrictions for mophie & ZAGG Products containing a lithium battery
Please note that we can only ship mophie chargers, power banks, wireless charging accessories, and ZAGG keyboards to the countries listed below due to restrictions on shipping items containing lithium batteries.
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Please be sure to check with your local post office as a first step. If they are unable to advise on your package you may request an update after 10 business days to customer.careintl@zagg.com.
Warranty Replacement
If you purchased your product directly from ZAGG.com, your purchase is automatically registered to your account—please do not register it again unless you purchased as a guest.
If you purchased your product from a retail store or third-party retailer, please visit our Product Registration page and follow the prompts to complete your registration.
Please note: you will be required to provide proof of purchase (such as a receipt or invoice) for your registration to be processed.
Our warranty process is entirely self-service.
Please make sure you have registered your product to your account. If you purchased from ZAGG.com while logged in, your purchase is automatically registered.
Proceed to your account and under "Registered Products" you may begin your replacement order.
ZAGG provides replacement products free of charge under our warranty policy.
The shipping and handling fee helps cover the cost of processing, packaging, and shipping your replacement product to you.
When you place a replacement order for a power product or keyboard you will be required to return the defective item to us within 30 business days or your payment method will be charged the full amount of the product price.
There may be instances where we are no longer producing replacement products for your device. If your original product has been discontinued or is out of stock, we may offer a comparable replacement product of equal or similar value, subject to availability.
Please contact us at: customer.careintl@zagg.com
Google store is not an authorised re-seller in the UK or Europe, therefore we cannot always offer warranty claims purchased there. If you see no device option in the registration menu this means we do not offer this device for warranty replacement.
Product Information
Please watch our easy to install video (coming soon)
How Do I Clean My Case?We recommend cleaning your case using mild soap and warm water or a damp microfiber cloth. Most smudges and everyday marks can be removed using either of these methods. Please note: ZAGG is not liable for any damage caused by improper cleaning or attempted cleaning of the product.
MagSafe is Apple's proprietary magnetic wireless charging system designed for Apple branded products. Qi-Enabled is a universal wireless charging method designed for charging Apple and Android devices.
