Warranty Policy

ZAGG Europe & United Kingdom Warranty Policy

The ZAGG Warranty Policy applies to ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN® branded products. Please register your product at ZAGG.com prior to any warranty claim. If you purchased your product at ZAGG.com while signed into your ZAGG.com account your product was registered at the time of purchase. We may ask you to send us a photograph of your product to validate the claim.

Warranty Types

Limited Lifetime Guarantee 2-Year Guarantee 1-Year Guarantee
Warranty
  • InvisibleShield Screen Protectors, ZAGG & Gear4 cases
  • Equal exchange of product or credit
  • Covers normal usage of the product
  • Excludes theft or fire
  • Shipping & handling fees apply
Warranty
  • mophie power, ZAGG hubs, Keyboards
  • Equal exchange or credit
  • Shipping & handling fees apply
  • Covers normal usage of the product
  • Excludes theft or fire
  • Return of product may be required
Warranty
  • iFROGZ, ClearGuard, Defence lines & UV Sanitizers
  • Equal exchange or credit
  • Covers normal usage of the product
  • Excludes theft or fire
  • Shipping & handling fees apply

 

This Warranty Policy applies to products branded as ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN®. By purchasing or registering a product from ZAGG, you agree to the terms outlined below.

Product Registration

To be eligible for warranty service, products must be registered at ZAGG.com

  • Purchased from ZAGG.com: Products purchased directly from ZAGG.com are automatically registered to your account while you are logged in. If you purchase in guest mode, you will need to manually register your purchase to your account. Duplicate registrations will be removed.

  • For Retail or Distributor Purchases: You will be required to provide a valid proof of purchase of the product at registration. Please ensure your proof of purchase meets the below requirements.

    • Place of purchase
    • Item Purchased
    • Price
    • Date of Purchase
  • The following are not acceptable proofs of purchase:
    • Delivery or shipping confirmation emails
    • bank statement
    • Warranty Order Receipts
    • Picture of the item or Serial Code 

Eligibility

  • Warranty coverage applies only to the original end-user purchaser.

  • Warranties are non-transferable and device specific.

  • Products must be purchased from ZAGG, Amazon or an authorized retailer. Google Store is not an authorised retailer for Europe or UK.

Return Requirement

In some cases, such as with a keyboard or power product you may be required to return the item. If so:

  • If the product is received within 30 days, your credit card will be charged the full retail value of the replacement item. Please note all returns must be in receipt of our warehouse and inspected to be refunded. Please allow up to 14 days upon receipt for refund.

30-Day Money-Back Guarantee

Products purchased directly from ZAGG.com or authorized ZAGG retail outlets may be returned within 30 days.

  • Proof of purchase is required.

  • Customer may choose a refund, replacement, or exchange.

  • Customized items and gift cards are non-returnable.

  • Shipping costs for returns are the customer's responsibility.

  • Products purchased elsewhere must be returned through the original retailer in accordance with their return policy.

Limitations & Exclusions

ZAGG’s warranties do not cover:

  • Third-party devices or accessories

  • ZAGG or third-party software

  • Damage from alterations, unauthorized repairs, or modifications

  • Products purchased from unauthorized sellers

ZAGG is not liable for incidental or consequential damages, including data loss, revenue loss, or loss of use.

Warranties and remedies are exclusive and replace all other implied or express warranties. Where local laws prohibit such limitations, the coverage is restricted to the maximum extent permitted.

Warranty Fulfillment Restrictions

In certain countries or regions, ZAGG may be unable to provide warranty replacements due to war, armed conflict, sanctions, export controls, government restrictions, carrier limitations, or other circumstances beyond ZAGG's reasonable control.

Where warranty fulfillment is unavailable:

• The customer's warranty rights remain valid and are not cancelled.

• Customers may request shipment of a replacement product to an alternative address in an eligible country where ZAGG is legally able to ship.

• If no eligible shipping address is available, ZAGG may, at its sole discretion:

  • Hold the warranty claim open until shipping services resume
  • Provide store credit equal to the replacement value of the covered product or
  • Offer a replacement with a local distributor
  • Offer another reasonable remedy permitted by applicable law.

ZAGG reserves the right to suspend shipment of warranty replacements to restricted destinations until legal and logistical conditions permit fulfillment.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Additional Terms

  • ZAGG may modify this policy at any time without notice.

  • Only ZAGG or its authorized service providers may perform warranty replacements.

  • This warranty is in addition to any rights you may have under applicable consumer laws.

Americas Warranty Policy
Europe & United Kingdom Warranty Policy
Australia, New Zealand Warranty Policy
Asia Warranty Policy

 

Warranty FAQs

What does the ZAGG warranty cover?

ZAGG warranties generally cover defects in materials and workmanship under normal use. Coverage details may vary by product and region.

How do I make a warranty claim?

Warranty claims are typically submitted online by providing proof of purchase and product details. Clear instructions are outlined within the warranty policy page.

Is warranty coverage the same in the UK and EU?

Warranty terms are largely consistent, though EU consumer protection regulations apply. Users should refer to the EU warranty policy page for full details.