Paket Defence

1 Year Warranty: We warrant these products against defects in materials and workmanship under normal use for a period of 1 Year, as applicable, from the date of retail purchase by the original end-user consumer.

Shipping
Orders ship within 2–3 business days. Standard delivery takes 5–7 business days and expedited delivery 2–5 business days. Prices for EU orders include VAT and customs fees.

Products with lithium batteries (chargers, power banks, wireless charging accessories, and keyboards) can only ship to selected countries and can’t currently ship to Germany.

14-Day Right of Withdrawal
You can cancel your order within 14 days of delivery, without giving a reason, for a full refund of the item plus the standard delivery cost. Please return items unused and in their original packaging. Cancel my order

30-Day Returns
Items can be returned within 30 days of purchase in new, unused condition.

To return an item:

1. Write your order number clearly on the package.
2. Send it to our Ireland returns centre. You’ll find the full address in our returns policy.

Return shipping: Paid by the buyer, unless the item is faulty or incorrect.

Refunds: Processed within 5 business days after we receive your return. Returns received after the 14-day withdrawal period aren’t eligible for a refund of the original shipping fees.

Good to Know
Faulty or incorrect items are covered by your statutory consumer rights under EU law, in addition to our limited warranty. View warranty policy

Full returns policy